Privacy Policy

1. General Information

We comply with the General Data Protection Regulation (GDPR, EU 2016/679) and the Estonian Personal Data Protection Act. We only process personal data necessary to provide you with high-quality medical and consultation services.

2. What Data We Collect

We may collect the following categories of personal data:

  • Full name

  • Phone number

  • Email address

  • Health-related information you provide voluntarily (e.g., complaints, medical history)

  • Data submitted via contact forms on the website

  • Information about your visit to the site (IP address, cookies, etc.)

3. Purposes of Data Processing

We use personal data solely for the following purposes:

  • To provide orthodontic services

  • To schedule appointments and respond to inquiries

  • To maintain medical records

  • To inform you about service changes or promotions (with your consent)

  • To ensure website security and improve user experience

4. Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Performance of a contract (provision of medical services)

  • Legal obligations (e.g., record-keeping)

  • Your consent (e.g., marketing communication)

  • Legitimate interests (e.g., fraud prevention, service improvement)

5. Data Retention Period

We retain personal data only as long as necessary:

  • Medical data — in accordance with Estonian law (typically 5–10 years)

  • Website data — until the purpose is fulfilled or consent is withdrawn

6. Disclosure to Third Parties

Your personal data may be shared with:

  • Authorized medical staff of our clinic

  • IT service providers (for website operation)

We do not sell your data or share it without a valid legal reason.

7. Your Rights

You have the right to:

  • Access your data

  • Correct or update inaccurate information

  • Withdraw consent at any time

  • Request deletion of your data (within legal limits)

  • File a complaint with the Estonian Data Protection Inspectorate:
    https://www.aki.ee/en | info@aki.ee

8. Cookies

Our website uses cookies to enhance the browsing experience. You can disable cookies in your browser settings.